Online Technical Support
Perle offers you many ways to access our online
technical support. Review our document archives or searchable knowledgebase
to find answers quickly and clearly.
Search the Perle knowledgebase to quickly access a database of articles
created by support professionals in response to customer issues.
Perle maintains a continuous software and driver development program
and aims to support the widest range of software
and drivers for its products. Perle customers can download
product manuals and most software and utilities
If you haven't found the help that you need from the above sources,
review the ways in which you can contact our technical support group.
Perle Systems offers free 60-day phone support to end users who have
purchased a new product and have completed the On-line Registration.
Consult Perle's cabling options documentation for detailed information
on product cabling specifications.
Perle Provides a Limited Lifetime Warranty across major product lines.
To deliver worry free operation and eliminate the cost associated with
out of warranty repairs, Perle offers a Lifetime Warranty as a standard
feature across all major product lines. This warranty, unique in its
class, represents tremendous added value to all resellers and end users
of Perle products.
A Perle maintenance contract will allow worry-free operation of Perle
products plus free telephone and e-mail technical support.
RMA Request (Return
If you suspect that your Perle product is faulty, and wish to return
it for repair, please follow our RMA procedures.